Student Grievance Redressal Cell

FUNCTIONS

Such cases where teaching, Non-teaching and Students of Karnatak University are criticized due to some mental grievances among themselves and other reasons etc., are covered under this committee.

FACILITIES IN THE HOSTELS

1. Appointment of Ombudsperson as per UGC guidelines redressal of grievances of students regulations 2023.
   1. University department of PMEB has appointed a retired judge Sri G.M. Kumbar as ombudsperson for redressal of grievances of students as per UGC regulations 2023.
2. Ombudsperson has to be paid Rs. 2000/- as sitting fee per day as informed in University of Mumbai advertisement number UOM0Estb.-1/Ombud/03/2019 further Karnatak University authority has to decide a renumeration for Ombudsperson on prevailing rates.
3. Tenure of Ombudsperson is for 3 years or until he attains the age of 70 years.
4. Conditions laid down for services of Ombudsperson are for redressal of grievances of students for conducting the hearings and the qualification is not below the rank of High Court Judge and University has followed this procedure.
5. Functions of Ombudsperson :
   1. The Ombudesperson shall hear any appeal of an applicant for admission as student or students of the university against the University or institution affiliated to it as the case may be after the student has availed all remedies available in such institution for redressal of grievances such as IGRC/UGRC.
   2. No application for revaluation or remarking of any answers heets shall be entertained by the Ombudsperson. However the issues of malpractice in the examination and evaluation process may be referred to the Ombudsperson.
   3. Ombudsperson may seek the assistance of any person as amicus curiae for hearing complaints of alleged discrimination.
   4. The Ombudsperson shall make all efforts to resolve the grievances within a period of 30 days of receiving a appeal from the students.
6. Grievances of students:
   1. Making admissions contrary to merit determined in accordance with the declared admission policy of the institution.
   2. Irregularity in the admission process adopted by the institution.
   3. Refusing admissions in accordance with the declared admission policy of the institution.
   4. Non publication of prospectus (as a hardcopy/online) as specified in these regulations.
   5. Publishing any information in the prospectus which is false or misleading and not based on facts.
   6. Withhold or refuse to return any document in the form of certificate of degree, diploma or any other award or other documents deposited with it by a student for the purpose of seeking admission. In such institution with a view to induce or compel such student to pay any fee or fees in respect of any course or programme of study which such student does not intend to pursue.
   7. Demand of money in excess of that specified in the declared admission policy to be charged by such institution.
   8. Breach of reservation policy in admission as may be applicable.
   9. Non payment or delay of payments of scholarship to any student that such institution is committed under the conditions imposed by University Grant Commission or by any other authority.
   10. Delay in conduct of examination or declaration of results beyond the specified schedule in the academic calendar.
   11. On provision of student amenities as may have been promised or required to be provided by the institution.
   12. Non transparent or unfair evaluation practices.
   13. Refund of fees in case a student withdraws the admission within the stipulated time as mentioned in the prospectus as notified by the Commission from time to time.
7. Any student aggrieved by the decision of student redressal grievance committee may prefer an appeal to Ombudsperson within 15 days from date of receipt of such decision
8. Procedure followed for redressal of grievance by Ombudsperson and Students’ Redressal Committee. Initially an aggrieved student with his complain has to address to Students Grievance Redressal Committee and if the grievances are not solved by the committee within the time period then it may be addressed to Ombudesperson and the Ombudsperson after giving reasonable opportunity of being heard of the parties conclude the proceedings or pass the order and the University shall comply the recommendations of Ombudsperson. A Ombudsperson may recommend appropriate action against the complainant where a complaint is found to be false.
9. University has to publish information of Ombudsperson and Student Grievance Redressal Committee throughout University Campus.
10. Consequence of non compliance: UGC may withdraw grant if the Student Redressal Committee or Ombudsperson does not function or withhold any grant or any special assistance programme or any other strict measures from UGC.
11. Karnataka Government has issued a letter dated 16-03-2024 to implement without any delay Student Grievance Redressal Committee and Ombudsperson.
12. All the proceedings of Students Grievance Redressal Committee and Ombudsperson recommendations shall be communicated frequently to University authorities and UGC New Delhi through letters and uploading the information in relevant websites.